Melbourne Piano School Privacy Policy
At Melbourne Piano School, we value your trust and take your privacy seriously. This Privacy Policy explains how we collect, use, and protect personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. The information we collect
We collect only the information needed to provide our music-related services and support those who participate in our programs. This may include:
- Names of students, parents, or guardians
- Contact details such as email addresses and phone numbers
- Addresses (where relevant)
- Student age and basic learning or scheduling information
- Lesson bookings, attendance, and related notes
- Payment and billing details
- Enquiry information submitted via our website, forms, email, or phone
2. How we collect information
We collect personal information when you:
- Make an enquiry or complete a form on our website
- Enrol in lessons
- Communicate with us by email, phone, or in person
- Arrange or pay for lessons
- Interact with our administrative or booking systems
3. How we use your information
We use your personal information to:
- Respond to enquiries and communicate with you
- Provide and manage music lessons
- Schedule lessons and coordinate teachers
- Process payments and issue invoices
- Maintain accurate records
- Improve our services and ensure smooth administration
We do not sell, rent, or trade your personal information to third parties for external marketing. While we may receive a referral or administrative fee when connecting you with an independent teacher or performer within our network, your information is shared solely to facilitate the specific music-related services you have requested and is never sold to outside companies for advertising.
4. Sharing information
Personal information is shared only where necessary and appropriate, including with:
- Piano teachers, performers, program partners (such as piano donors/recipients) and/or contractors within our network to facilitate your specific requests
- Trusted service providers such as booking, payment, and communication platforms
- Government or regulatory authorities where required by law
5. Storage and security
We take reasonable steps to protect personal information from loss, misuse, or unauthorised access. Information is stored securely using password-protected systems and reputable digital platforms. As we use cloud-based service providers for administration and communication, some data may be stored on servers located outside of Australia. In the event of a data breach that would likely result in serious harm, we will notify you and the Australian Information Commissioner as required by law.
6. Access and updates
You are welcome to request access to the personal information we hold about you, or ask for corrections if something is inaccurate or out of date.
7. Updates to this policy
This Privacy Policy may be updated occasionally to reflect changes in our practices. The most current version will always be available on our website. This policy was last updated in January 2026.
8. Contact us
If you have any questions or concerns about privacy, please contact us by email at [email protected] or via the contact form on our website at https://www.melbournepiano.com.au/contact.html