Studio Policy
At the Lessons: Please arrive for your lesson in a timely manner. Most studios of our studios offer a waiting area where parents can sit during the lesson. Due to scheduling constraints, lesson times will not be extended if arriving late.
Tuition: Students have the option of paying for casual or ongoing lessons. Ongoing lessons are taught on a weekly or fortnightly basis and require a minimum commitment of one term. Payment for ongoing lessons is due in full 7 days prior to the start of the term. We accept payment by credit card or electronic funds transfer. Tuition fees are non-refundable.
Mid-term enrolments are possible dependent on availability and are billed for the remaining weeks in the term. Casual lessons may be booked dependent on availability and are billed at the casual rates (additional $5 per lesson).
When payment is not received by the due date, you will receive a reminder via email or SMS. In event that payment is more than 30 days overdue, a $20 late payment fee applies per 30 day period.
Cancellations / Missed Lessons: If the teacher needs to change or cancel a lesson, that lesson will be rescheduled, credited or refunded. A substitute teacher may be provided if a teacher is unavailable due to illness.
If a student cancels a lesson, make-up lessons are available if adequate notice was given, dependent on teacher availability. In general, make-up lessons are limited to once per student, per term. When enrolling in lessons by the term you are reserving and committing to a specific lesson time each week. Likewise, we are committed to teaching you at that time. If you anticipate the need to change or cancel your lessons more than once per term, we recommend casual lessons instead. Missed lessons do not carry over as credits to the following term, except in cases where we are unable to reschedule the make-up lesson. Students who have planned absences will not be charged if we are notified of the dates before the start of the term.
For all lessons, if less than 24 hours cancellation notice is given prior to the scheduled lesson time, that lesson will be forfeited. In cases of sudden illness, exceptions may be made at the discretion of the teacher if notice was given by SMS or email before 9AM on the day.
Illness: If you are feeling unwell and unable to attend your lesson, please contact your teacher to reschedule the lesson (as above). Parents are advised not to send children to lessons if they are feeling unwell.
Materials: The teacher will suggest music books and resources which can be purchased through the studio, or at your local music store. Please bring a notebook to all lessons for the teacher to record lesson notes and homework.
School & Public Holidays: Piano lessons are available during the holiday periods at some of our studios, and attendance is optional for ongoing students.
